/Where We Ship

Canadian Cellular Communication ships to addresses within Canada only. We deliver to all ten provinces and three territories, including PO boxes and rural routes served by Canada Post.

We do not ship outside Canada, including to the United States, and we cannot ship to freight forwarders for delivery outside Canada. Orders placed with a shipping address outside Canada will be cancelled and refunded in full.

/Shipping Rates

We charge a flat rate of $30 for regular shipping to any address in Canada, no matter the size or weight of your order. The same rate applies to remote and northern communities, though delivery there may take longer.

Prefer no shipping cost at all? Choose free in-store pickup at either Calgary location (see below).

Option	Cost	Estimated Delivery
Regular Shipping (Canada Post, tracked)	$30 flat rate	1–11 business days from order, depending on destination
Urgent / Faster Shipping	Contact us for a quote	Arranged with you directly
Local Pickup (Calgary)	Free	Usually ready the same day

This estimate covers the full journey from order to delivery — our processing time plus Canada Post transit. Transit times are set by Canada Post and are not guaranteed.

/Need It Urgently?

If you need your order faster than regular shipping, please contact us by phone or email before placing your order. We'll let you know the fastest option available for your address and the cost, and arrange it with you.

/Our Carrier

Orders are shipped via Canada Post. Every shipment includes tracking, and devices are shipped with signature confirmation where applicable for your protection.

/Processing Time

Orders are processed and dispatched from our Calgary locations within 1–2 business days (Monday to Friday, excluding statutory holidays). This processing time is already included in the 1–11 business day delivery estimate above. Each device is tested and inspected once more before it leaves our shop.

Orders placed after 2:00 PM MT, or on weekends and holidays, begin processing the next business day. During peak periods (e.g., Black Friday, the holiday season), processing may take an additional 1–2 business days.

/Free Local Pickup

Local pickup is available at both of our Calgary locations. Choose free in-store pickup at checkout and collect your order when it's ready, usually the same day.

We'll email you as soon as your order is ready. Please bring a copy of your order confirmation and valid government-issued photo ID matching the name on the order.

/Order Tracking

As soon as your order ships, you'll receive an email with your Canada Post tracking number. You can follow your package at canadapost.ca. Please allow up to 24 hours after dispatch for tracking events to appear.

/Delivery Issues, Delays & Lost Packages

• Delays: Once a package is with Canada Post, delivery timing is outside our control. Weather, service disruptions, and peak-season volume can extend delivery times.
• Incorrect address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment, and an additional shipping charge may apply.
• Lost or missing packages: If your tracking hasn't updated for 5 business days, or your package is marked delivered but you haven't received it, contact us within 7 days. We'll open a service ticket with Canada Post and work with you on a resolution.
• Damaged in transit: If your order arrives damaged, keep all original packaging and contact us within 48 hours of delivery with photos so we can file a claim and make it right.

/Order Changes & Cancellations

Need to change your address or cancel? Contact us as soon as possible. We can update or cancel an order any time before it has been dispatched. Once a tracking number has been issued, the order can no longer be modified, but you're still covered by our return policy.

/Questions? Contact Us

We're happy to help with anything shipping-related, including urgent orders.

• Email: info@caceco.ca
• Website: caceco.ca
• Customer Support: Monday–Friday, 9:00 AM–5:00 PM

Last updated: September 24, 2026