Payment Policy
Effective Date: September 22, 2026
At Canadian Cellular Communication, we provide secure and transparent payment options for customers purchasing products and services through caceco.ca and at our Calgary locations.
Accepted Payment Methods
We accept the following major credit cards:
- Visa
- Mastercard
- American Express
- Discover
Online Payment Processing
Online payments made through caceco.ca are securely processed by Helcim, our payment processing provider. Payment information is handled through Helcim’s secure payment-processing system and is not stored directly by Canadian Cellular Communication.
Customers enter their payment details through the secure checkout process. We do not request complete credit card information through email, telephone, or other unsecured communication channels.
In-Store Payments
Customers can make purchases at our Calgary locations using the supported payment methods available through our point-of-sale terminals.
Currency and Pricing
All prices displayed on caceco.ca are in Canadian dollars (CAD) unless otherwise stated.
Applicable taxes and any shipping charges are displayed during checkout before an order is submitted. The total amount payable is shown to the customer before payment is completed.
Payment Authorization
By placing an order, you confirm that:
- The payment information provided is accurate and complete.
- You are authorized to use the selected payment method.
- The billing information provided is accurate.
Payments may be subject to authorization and verification by Helcim, the applicable card network, or the customer’s financial institution.
We may delay, decline, or cancel an order if payment cannot be authorized or if additional verification is required.
Declined or Failed Payments
If a payment is declined or cannot be authorized, the order may not be processed. Customers may be asked to provide another valid payment method to complete the purchase.
Refunds
Approved refunds are issued to the original payment method used for the purchase, in accordance with our 7-Day Return & Refund Policy.
For eligible defective-on-arrival returns, customers may receive a full refund or exchange after the reported defect has been confirmed through inspection.
For approved change-of-mind returns, a 10% restocking and inspection fee may be deducted from the refund, and the customer is responsible for return shipping costs.
Approved refunds are processed within 5–7 business days after the returned item passes inspection. The time required for the refund to appear in the customer’s account may vary depending on the card issuer or financial institution.
Payment Security
Canadian Cellular Communication uses secure payment-processing services to help protect customer payment information. Helcim handles online payment processing, and Canadian Cellular Communication does not directly store customers’ complete credit card information.
Customer Support
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
For payment, order, product, or return-related questions, please contact us.
Business Information
Chinatown – Main Location
Email: info@caceco.ca
Phone: +1 403-439-6565
Address: 132 3 Ave SE #2, Calgary, AB T2G 0B6, Canada
Glendale – Additional Location
Email: info@caceco.ca
Phone: +1 403-436-6565
Address: 3931 17 Ave SW, Calgary, AB T3E 7E7, Canada
Customer Support
Monday–Friday: 9:00 AM–5:00 PM
Website: caceco.ca