Privacy Policy

Last updated: July 1, 2026

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA). By using our website, purchasing from us, or using our repair and trade-in services, you agree to the practices described here.

1. Who We Are

Canadian Cellular Communication is a refurbished and used electronics retailer and repair shop based in Calgary, Alberta. Questions about this policy or your personal information can be directed to our Privacy Officer using the contact details at the end of this page.

2. Information We Collect

We only collect information we need to serve you. Depending on how you interact with us, this may include:

Information you provide to us

• Contact and account details — your name, email address, phone number, and password when you create an account, place an order, or contact us.
• Order and billing information — billing and shipping address, items purchased, and order history.
• Payment information — card details are entered on our checkout and processed by our payment processor. We do not store your full card number on our servers (see Section 5).
• Repair and trade-in details — device make, model, condition, and the information needed to quote, service, or purchase a device from you, along with any details you choose to share about the issue.
• Communications — messages you send us by email, phone, contact form, or in store.

Information collected automatically

• Usage data — pages viewed, links clicked, referring site, and general activity on caceco.ca.
• Device and technical data — IP address, browser type, device type, and operating system.
• Cookies and similar technologies — see Section 6.

3. How We Use Your Information

We use personal information to:

• Process, fulfill, and deliver your orders, and manage returns and warranty claims;
• Provide repair and trade-in services and communicate about their status;
• Create and manage your customer account;
• Respond to your questions, requests, and support needs;
• Send order confirmations, shipping updates, and other transactional messages;
• Send marketing or promotional emails only where you have opted in, which you can unsubscribe from at any time;
• Improve our website, products, and services through analytics;
• Detect and prevent fraud, and protect the security of our store; and
• Meet our legal, accounting, and regulatory obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, keep you signed in, and understand how the site is used. Some cookies are essential for the store to function; others are used for analytics and, where applicable, marketing.

You can control or disable cookies through your browser settings and through the cookie consent banner on our site. Blocking essential cookies may affect checkout and account features.

5. Payment Processing

Payments on caceco.ca are handled by Helcim, a Canadian payment processor, over an encrypted connection. Your card details are transmitted directly to the processor and are subject to their security standards and privacy practices. We receive confirmation of payment and limited transaction details (such as the last digits of the card and authorization status) but do not store your complete card number. In-store card payments are processed through our point-of-sale terminals.

6. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, with service providers who are bound to protect it and use it only for the services they provide to us. These include:

• Payment processing — to authorize and complete your purchases.
• Shipping carriers (such as Canada Post and Purolator) — to deliver your orders and provide tracking.
• Website hosting, security, and content delivery — the providers that host and serve our website.
• Email and communications — to send transactional messages and, where you have opted in, newsletters.
• Analytics — to understand and improve how our website is used.
• Professional advisors and authorities — where required by law, court order, or to protect our legal rights, safety, or the integrity of our services.

If our business is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to complete transactions, honour warranties, and satisfy legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it.

8. How We Protect Your Information

We use reasonable physical, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, or loss. This includes an encrypted (SSL) connection across our website, restricted access to customer data, and secure payment processing. No method of transmission or storage is completely secure, but we work to protect your information and to respond appropriately if an issue arises.

9. Your Privacy Rights

Under Canadian and Alberta privacy law, you have the right to:

• Access the personal information we hold about you and know how it has been used and disclosed;
• Correct information that is inaccurate or incomplete;
• Withdraw consent to our use of your information, subject to legal or contractual limits;
• Unsubscribe from marketing communications at any time; and
• Ask questions or make a complaint about how we handle your information.

To exercise any of these rights, contact our Privacy Officer using the details below. We will respond as soon as reasonably possible and within the timeframes required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

10. Third-Party Links

Our website may link to other sites we do not operate or control. This policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. We encourage you to review this page periodically.